By accessing this web site you agree to be bound by the terms and conditions set out below. These terms and conditions apply to the use of the Natural Sense web site. Your use and/or placing of any order indicate your acceptance of these conditions.

Payment

Delivery of an item cannot be made until full payment has been received and cleared by Natural Sense. Payment can be made by the on-site payment options, cheques or postal orders and will be debited from your account before the despatch of your goods. We strongly recommend that no cash is sent through the post as you do so at your own risk.
All credit/debit cards will be subject to validation checks and authorisation by the card issuer. If for any reason your issuer does not authorise payment to us, we will not be liable for any delays or non delivery of your goods. We will charge a £25 fee on all returned cheques.

Delivery of Goods

Goods will be dispatched within 36 hours of clearance of payment and where permitting on the day of an order being placed but this will be subject to stock. Should the item be out of stock we will contact the buyer immediately with an expected delivery date. The buyer will specify the method and address for delivery of the goods. Risk of damage or loss of the goods shall pass to the buyer on delivery.

Order Acceptance Policy

Receipt of an electronic or other form of order does not signify our acceptance of your order, nor does it constitute our acceptance to sell. Natural Sense reserves the right at any time after the receipt of your order to accept or decline your order for any reason.

Copyright

The material on this web site is protected by copyright and which is owned by Natural Sense. Users may view, print, and download any of the contents for personal use only. The contents must not be used for any commercial purposes or incorporated into any publication in any form unless agreed to in writing by Natural Sense.

Quantity and Description of Goods

Every effort has been made by Natural Sense to ensure that the goods/services portrayed have been described as accurately as possible. The quantity and description of the goods shall be as set out in the Natural Sense web site.

Warranties and Liabilities

Natural Sense warrants that the goods and services will at the time of delivery correspond to the description given by Natural Sense.

Privacy

When goods are ordered from us or any personal information given, Natural Sense will not share this information with any third parties without your permission other than the exceptions listed below:

We may contact you regarding any order and with your permission advise you of any special offers, events, services or updated information that may be of interest to you.

Natural Sense will only disclose your personal information, without notice, if required to do so by law or in the good faith belief that this action is necessary to: Conform to the edicts of the law or comply with the legal process; Protect and defend the rights or property of Natural Sense; Act in urgent circumstances to protect the personal safety of other site users.

Privacy on other web sites

Other web sites accessible through our "Links" page have their own privacy and data collection practices. Please consult each sites privacy policy. Natural Sense is not responsible for the actions of third parties.

Returns and Refunds

In the event that your order is shipped incorrectly or it is found to be damaged, we shall give a full refund or replacement, provided that we are informed within 24 hours of you receiving your order. Any returns should be made within 14 days of the date of the invoice and sent to us at P.O. Box 238 Hastings East Sussex TN35 5WY to include a copy of the original invoice. Reimbursement of postage and packing will also be given.

Under the Consumer Protection (Distance Selling) regulations 2000, UK customers can cancel an order within 7 (seven) working days of receipt of the goods. This does not include any personalised items made to your specifications.

Under the regulations, to cancel an order you must advise us by e-mail, fax or letter. A telephone call is not sufficient.

Natural Sense will not be responsible for any goods that are lost or damaged in transit to Natural Sense. If any goods need to be returned we would advise that they are sent by Royal Mail Special Delivery or other insured and tracked facility.

If any goods returned to us are found to be damaged we will not refund or replace these goods. We will inform you of this in writing by amyl, fax or letter. Any such goods will be held by us for 90 days from the date of that written notice. You may collect the goods from us within 90 days. If no collection has been made within this time the goods will be disposed of.

Any goods returned to us are not our responsibility until delivered to the Natural Sense address.

Any postage costs will be met by you when sending the item(s) back to Natural Sense.

Statutory rights still apply.

Customer Service

We always endeavour to provide excellent customer service to our customers and you can contact us by phone, using the link on the store page or our address and we will ensure that your query is dealt with efficiently and effectively.

Our telephone number is : 01424 716461.
Address: P.O. Box 238 Hastings TN35 5WY

Security

Any credit/debit card details that are used are transferred to our secure payment gateway.
We DO NOT hold any credit/debit card details on our system.

Links

This page contains links to other sites not connected to Natural Sense and are owned and operated by third parties. You acknowledge that Natural Sense is not responsible for the operation of or of the content of such sites.

General Conditions Applicable

All orders for goods shall be subject to these conditions. Any change to these conditions shall be inapplicable unless agreed in writing by Natural Sense.

Natural Sense Ltd - Company No. 5237763
Registered address 39 Boyne Road Hastings East Sussex TN35 5NY